Nedra and Don Paugh

Nedra and Don Paugh were Patsy's parents.

An ex-worker for the Atlanta mail order business owned by Patsy's mom Nedra Paugh says she had a very hot temper. "I often saw Nedra absolutely explode in the office," says the worker. "she could be extremely abusive."

When Patsy's dad Don worked at John Ramsey's firm Access Graphics, he earned the nickname "Hit Man" because he enjoyed firing people.

And he could also be very cruel to his children. When his favorite daughter Patsy was diagnosed with ovarian cancer several years ago, he turned to her younger sister Pam and said: "Why couldn't it have been you?" an insider claims.

John Douglas: "We all know that the patterns we learn from our parents are often repeated with our children. It's just a short leap to imagine Patsy getting out of control for one moment and doing something terrible to that sweet little girl."